FAQ

Is this paid software?

Yes, but there is a free version to test out part of the features. And there is a 7-days money-back guarantee.

What payment method supported?

PayPal, Wechat Pay(For chinese users only).

How about the refund?

We support 7 days money back guarantee. If you're not completely happy with your purchase, contact us at service@343cloud.com, 24/7/365, and we'll make it right.

How long is the license valid for?

You can buy either a one-year subscription or a one-time purchase. You can subscribe again when license is expired for subscription users.

Can i get new feature updates?

Yes, all users can download the latest version, but only subscribe users and paid users can unlock all features.

Which audio formats are supported?

Source file support formats: AAC, M4A, AC3, AU, M4R, ASF, WMA, WMV, AIF, AIFF, FLAC, M2A, MP3, M2V, MPE, MPEG, MPG, MPV2, APE, WAV；target formats supported: AAC, M4A, AC3, AU, M4R, MP3, FLAC, AIFF, WAV. Apple m4p and movpkg are NOT supported(The new formats downloaded from Apple Music, which are encryped, we are not supported by now).

You can contact us via service@343cloud.com for more questions and customer service, we will reach you within 24 hours.